FAQ's
Frequently Asked Questions (FAQ's)
Welcome to our FAQ page! We understand you might have questions about our cleaning services, and we're here to provide answers. Browse through our FAQ section for comprehensive guidance, solutions and to learn more about how we can ensure a refreshingly clean experience - proven and perfected through years of expertise. London we've got you covered!
A professional cleaning appointment with us will deliver a truly comprehensive service; meaning that prices include everything necessary to complete the tasks to a high standard. Clients can also stipulate their preference or provide their own cleaning products.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Clients are responsible for providing parking for our cleaning team. If you are unable to do so, we can find a parking space close by for the service duration & then add it to your final invoice. Please consider that some locations with heavy parking restrictions can be a challenge when moving equipment.
Yes, we are! To obtain proof of insurance, you can email us at info@bloomecocleaning.co.uk and we’ll send you our current documentation.
Yes, absolutely. A common misconception is that only harsh chemicals can kill bacteria. But actually, many of today’s leading eco cleaning products are every bit as effective.
Yes, it is the safest way to clean. Ordinary cleaning products contain chemicals that pose risks such as burns to the skin and eyes; on the other hand, green cleaning products meet strict standards in safety.
We recommend booking your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. However, we also accept last-minute bookings based on our schedule availability. Feel free to reach out to us to check our current availability.
Yes, absolutely! We understand that our clients have busy schedules, so we strive to accommodate your preferred cleaning time as much as possible. Simply let us know your preferred time slot, and we’ll do our best to schedule your cleaning appointment accordingly.
No, we simply need access and we will handle the rest. If possible, we welcome you back at the end to check our work so that any issues can be addressed instantly.
Yes, please get in touch with us as soon as possible for amendments to your booking. This can a very simple and straightforward process subject to availability & when we are notified. For further information, please see Refunds & Cancellation Policy on our Terms and Conditions page.
Yes, most definitely. We will do our best to keep your cleaning specialist consistent. However, if they are unavailable on your chosen date or time, we will send a fantastic replacement!
Yes, most definitely. We will do our best to keep your cleaning specialist consistent. However, if they are unavailable on your chosen date or time, we will send a fantastic replacement!
There are no time limits on most of our services. We typically charge by the job and NOT per hour depending on the service. A team of cleaners will be assigned and work until the cleaning is completed to the highest standards. Services charged hourly are regular domestic cleaning and block & communal cleaning services.
We offer specialised cleaning services to address specific needs and concerns beyond our standard service list. These include mould removal, cleaning of specific areas and other specialised services for a comprehensive cleaning solution that address your unique requirements.
We recommend booking your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. However, we also accept last-minute bookings based on our schedule availability. Feel free to reach out to us to check our current availability.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Easy, simply use our online form to customise your booking and instantly see prices. We accept card payments via our online booking form. The ‘Payment Method’ section also includes a bank transfer option. Alternatively, kindly ask our friendly advisors for an invoice payment link.
Please call or drop us an email for hourly and flat rates as well as specially tailored packages & pricing.
We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you!
Yes, absolutely. A common misconception is that only harsh chemicals can kill bacteria. But actually, many of today’s leading eco cleaning products are every bit as effective.
Every home or business has unique cleaning needs and preferences. Together, we create personalised appointments including the use of your preferred cleaning methods and products for a cleaning plan that aligns with your preferences, including the use of eco-friendly or hypoallergenic cleaning products, specialised equipment, or specific cleaning techniques.
We send a number of cleaners depending on the size of your property or the size of area to be cleaned. This can range from 2 – 10 or more cleaning specialists for an efficient service.
Services such as end of tenancy cleaning, deep cleaning as well as any moving related cleaning appointments will generally have free oven deep clean as optional. If your desired service does not include this option we can add it for an additional cost.
Yes! You are afforded Free 72 Hours Cleaning Guarantee. In the unlikely event that you are not completely satisfied with the service, we will arrange a re-clean at no additional cost. However, you must let us know within 72 hours of completion of the service.
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